Abuse Report

If you need to report a domain name, email address or IP address involved in any illegal or abusive activity, here are some tips to follow to make this process easier.

In order to submit a support ticket, please visit our Support Center Submit a ticket. Here you’ll provide the required evidence. As always, please substantiate your allegations with concrete evidence and/or any other relevant information to verify the abuse incident and help us take appropriate action. Keep in mind that depending on the type of the issue you’d like to report, the evidence may vary.

The following list explains the most common types of abuse we investigate and the required evidence we expect from you to support our investigation:

Type of Abuse and Description	Useful Evidence	Notes and Advice
Child Abuse is adult content depicting minors (someone under 18 years of age).	Abusive Domain(s) Abusive URL(s)	Click here to report this case to us.
Copyright/DMCA is the content that is protected by copyright being published online without authorization.	An official DMCA Takedown Notice that meets all the requirements set out in Copyright and Trademark Policies.	Click here to report this case to us.
Email Abuse / Spam is unsolicited bulk email, including "spamvertising."	"From" Address "To" Address Full Email Headers Email Content	Click here to report this case to us.
Fraud involves deception with the intent to gain monetary or personal benefit.	Abusive Domain Name(s) Abusive URL(s) Paid invoices or receipts Screenshot of the abusive page Email with full header and body (in case of email fraud)	If you believe you are a victim of an internet crime, you can file a complaint through the Internet Crime Complaint Center. Click here to report this case to us.
Phishing attempts to acquire sensitive information using fake websites.	Abusive Domain Name(s) Abusive URL(s) Target of the attack (legitimate website) User-agent and browser details	Run a virus check on your computer if you interacted with a suspected phishing attempt. Click here to report this case to us.
Illegal Pharmacy includes websites selling or distributing medications unlawfully.	Abusive Domain Name(s) Abusive URL(s) Screenshot of the abusive page	Click here to report this case to us.
Malware is software that disrupts or compromises computer systems.	Abusive Domain Name(s) Abusive URL(s)	Click here to report this case to us.
Hacking Activity includes port scanning, brute force, and denial-of-service attacks.	Abusive Domain Name(s) Abusive URL(s) Abusive IP address Date and time (with time zone) Full log of the attack (including source and destination IPs, timestamps, and user-agent)	Click here to report this case to us.
Trademark Infringement is unauthorized use of a trademark that may cause confusion.	A formal trademark complaint meeting the requirements of Copyright and Trademark Policies.	If the dispute involves a trademarked domain name, Click here to report the case to us.
Whois Inaccuracy refers to false or outdated contact details in the Whois database.	Abusive Domain Name(s) Incorrect Contact Details Returned email with headers	Click here to report this case to us.
Abuse Reports include identity theft, defamation, terrorism propaganda, warez, etc.	Abusive Domain Name(s) Abusive URL(s) Screenshot of the abusive page	Click here to report this case to us.

Multiple complaints regarding the same issue should be consolidated in a single support ticket, ensuring that tickets are not duplicated. If you have a ticket opened with our Legal and Abuse Department and would like to provide more details or have further questions, please continue this conversation via the ticket. This reduces cross-referencing and confusion, contributing to an efficient and timely communication.

Frequently Asked Questions

• How can I check if a domain name is registered or hosted with The Kinsmen?

  Before reporting your concern, please make sure that the domain name in question uses our services. To check the domain name registration, go to the Whois lookup page. To define the IP address associated with the domain name, go to https://toolbox.googleapps.com/apps/dig/#A and subsequently check the returned IP address at https://whois.domaintools.com to obtain the contact details of the hosting provider.

• Does your investigation differ for registered and hosted domains?

  Some types of abuse may not be verified from our side if we only act as a registrar and the abusive content resides on third-party servers. Due to this, we will not take restrictive action in order to avoid false-positive cases. This policy particularly affects copyright/DMCA, email abuse/spam, fraud, malware/hacking activity, etc.

• What is your timeframe for processing tickets?

  Our general ticket processing time is 72 hours, but it may vary for each specific case.
  
  IMPORTANT: Ticket processing time may not indicate the timeframe in which the issue will be resolved. Depending on the particular case and the type of the issue, it may take a different amount of time for our investigation to be performed.

• Can I report urgent issues via Live Chat?

  Most cases involve a more detailed investigation than our Live Chat operators are able to perform. In addition, reporting them via Live Chat results in a longer delay as they will need to route the report to our Legal and Abuse Department. Therefore, we recommend that urgent issues are reported by established channels via our ticket system.

• When will I receive a response?

  All complaints are investigated and actions are taken when necessary. However, we do not always respond with the outcome of our investigation.
  
  You may check the status of your ticket online. Here is the description of statuses that indicate the results of our investigation:
  Abuse confirmed - the reported abusive activity was confirmed and is either in process of mitigation or is already mitigated.Abuse not confirmed - the reported abusive activity is not verified.Abuse partially confirmed - only some of the reported services are confirmed to be involved in abusive activity.

• I represent a law enforcement/government agency, is there a dedicated channel for reporting abuse to The Kinsmen?

  Please send your email directly to abuse@thekinsmen.net. Reports from law enforcement/government agencies are processed within 24 hours.
  
  NOTICE: This channel has been established as a dedicated channel for law enforcement agencies. If you do not act on behalf of a government agency/law enforcement, please do not use this email as reports from any non-law enforcement/government agency source will not be processed.

• Does your system accept any file type for attachment?

  For security reasons, we only accept the following file types: csv, doc, docx, eml, jpeg, jpg, pdf, png, txt, xls, xlsx. Thus, when attaching the evidence, please make sure to double-check whether the file is allowed by our system.

Thank you for your cooperation!