Report Abuse

If you need to report a domain name, email address or IP address involved in any illegal or abusive activity, here are some tips to follow to make this process easier.

All Abuse reports are investigated withing 72 hours

In order to submit a support ticket, please visit our Support Center Submit a ticket. Here you’ll provide the required evidence. As always, please substantiate your allegations with concrete evidence and/or any other relevant information to verify the abuse incident and help us take appropriate action. Keep in mind that depending on the type of the issue you’d like to report, the evidence may vary.

The following list explains the most common types of abuse we investigate and the required evidence we expect from you to support our investigation:

Type of Abuse Useful Evidence Notes and Advice
Child Abuse is adult content depicting minors (someone under 18 years of age).
  • Abusive Domain(s)
  • Abusive URL(s)
 Click here to report this case to us.
Copyright/DMCA is the content that is protected by copyright being published online without authorization. An official DMCA Takedown Notice that meets all the requirements set out in Copyright and Trademark Policies. Click here to report this case to us.
Email Abuse / Spam is unsolicited bulk email, including "spamvertising."
  • "From" Address
  • "To" Address
  • Full Email Headers
  • Email Content
 Click here to report this case to us.
Fraud involves deception with the intent to gain monetary or personal benefit.
  • Abusive Domain Name(s)
  • Abusive URL(s)
  • Paid invoices or receipts
  • Screenshot of the abusive page
  • Email with full header and body (in case of email fraud)
 If you believe you are a victim of an internet crime, you can file a complaint through the Internet Crime Complaint Center.
Click here to report this case to us.
Phishing attempts to acquire sensitive information using fake websites.
  • Abusive Domain Name(s)
  • Abusive URL(s)
  • Target of the attack (legitimate website)
  • User-agent and browser details
 Run a virus check on your computer if you interacted with a suspected phishing attempt.
Click here to report this case to us.
Illegal Pharmacy includes websites selling or distributing medications unlawfully.
  • Abusive Domain Name(s)
  • Abusive URL(s)
  • Screenshot of the abusive page
 Click here to report this case to us.
Malware is software that disrupts or compromises computer systems.
  • Abusive Domain Name(s)
  • Abusive URL(s)
 Click here to report this case to us.
Hacking Activity includes port scanning, brute force, and denial-of-service attacks.
  • Abusive Domain Name(s)
  • Abusive URL(s)
  • Abusive IP address
  • Date and time (with time zone)
  • Full log of the attack (including source and destination IPs, timestamps, and user-agent)
 Click here to report this case to us.
Trademark Infringement is unauthorized use of a trademark that may cause confusion. A formal trademark complaint meeting the requirements of Copyright and Trademark Policies. If the dispute involves a trademarked domain name, Click here to report the case to us.
Whois Inaccuracy refers to false or outdated contact details in the Whois database.
  • Abusive Domain Name(s)
  • Incorrect Contact Details
  • Returned email with headers
 Click here to report this case to us.
Abuse Reports include identity theft, defamation, terrorism propaganda, warez, etc.
  • Abusive Domain Name(s)
  • Abusive URL(s)
  • Screenshot of the abusive page
 Click here to report this case to us.

Multiple complaints regarding the same issue should be consolidated in a single support ticket, ensuring that tickets are not duplicated. If you have a ticket opened with our Legal and Abuse Department and would like to provide more details or have further questions, please continue this conversation via the ticket. This reduces cross-referencing and confusion, contributing to an efficient and timely communication.

Frequently Asked Questions

  • How can I check if a domain name is registered or hosted with The Kinsmen?

    Before reporting your concern, please make sure that the domain name in question uses our services. To check the domain name registration, go to the Whois lookup page .

    To find the IP address associated with the domain, use toolbox.googleapps.com/apps/dig/#A and then paste that IP into whois.domaintools.com for hosting-provider details.

  • Does your investigation differ for registered and hosted domains?

    Some types of abuse may not be verifiable if we only act as a registrar and the content lives on third-party servers. To avoid false positives, we won’t take restrictive action in those cases (e.g. copyright/DMCA, email spam, fraud, malware/hacking, etc.).

  • What is your timeframe for processing tickets?

    Our general ticket processing time is 72 hours, though it can vary per case.

    IMPORTANT: “Processing time” doesn’t always equal “resolution time.” Some investigations take longer depending on the issue type.

  • Can I report urgent issues via Live Chat?

    Live Chat operators are not equipped for deep investigations and must forward to our Legal & Abuse team, which adds delay. For urgent matters, please use our ticket system.

  • When will I receive a response?

    We investigate all complaints and act when needed, but may not always send you the outcome.

    You can check your ticket status online. Status definitions:

    • Abuse confirmed – Reported abuse verified and mitigation is in progress or complete.
    • Abuse not confirmed – No abuse found.
    • Abuse partially confirmed – Only some reported services are abusive.

  • I represent a law enforcement/government agency. Is there a dedicated channel for reporting abuse to The Kinsmen?

    Please email [email protected] . Law-enforcement reports are processed within 24 hours.

    NOTICE: Non-government submissions to this channel will not be processed.

  • Does your system accept any file type for attachment?

    For security, we only accept: csv, doc, docx, eml, jpeg, jpg, pdf, png, txt, xls, xlsx. Please verify your file type before attaching evidence.