Frequently Asked Questions

The Kinsmen Digital Network Ltd. is a Nigerian-based company providing comprehensive web hosting, domain registration, web development, and digital marketing services. We specialize in reliable, affordable hosting solutions tailored for businesses and individuals in Nigeria and beyond.

Yes! We offer a 30-day money-back guarantee on all hosting plans. If you're not satisfied with our service within the first 30 days, we'll refund your payment, no questions asked.

We accept various payment methods including bank transfer, credit/debit cards, PayPal, and mobile money. All payments are processed securely through our client portal.

Shared hosting means your website shares server resources (CPU, RAM, disk space) with other websites on the same server. It's the most affordable hosting option and perfect for small to medium websites, blogs, and portfolios. Despite sharing resources, each website operates independently and securely.

Shared Hosting: Multiple websites share the same server resources. More affordable but with limited resources and control. Best for small websites.

VPS Hosting: You get dedicated resources (CPU, RAM, storage) on a virtual private server with full root access. More expensive but offers better performance, scalability, and control. Best for growing businesses and resource-intensive applications.

Absolutely! You can upgrade your hosting plan at any time as your website grows. Simply contact our support team or upgrade through your client portal. We'll handle the migration process with minimal downtime.

Yes! We perform automatic weekly backups of all hosting accounts. You can restore your website from these backups at any time through cPanel. We recommend maintaining your own backups as well for added security.

Yes! All our hosting plans include free Let's Encrypt SSL certificates. You can install and manage SSL certificates directly from cPanel with just a few clicks. SSL ensures your website traffic is encrypted and secure.

Domain registration is instant! Once payment is confirmed, your domain is registered and active within minutes. You can start using it immediately for your website or email.

Yes! We offer free domain transfers with no downtime. You'll need to unlock your domain at your current registrar and obtain an authorization (EPP) code. The transfer process typically takes 5-7 days, and your existing registration period is retained.

Yes! WHOIS privacy protection is included free with eligible domain registrations. This protects your personal information from being publicly visible in WHOIS databases, reducing spam and protecting your privacy.

We offer multiple support channels:

• Live Chat: 24/7 via our website
• Email: [email protected]
• Phone: +234 706 672 1094
• Support Tickets: Through client portal
• WhatsApp: +234 706 672 1094

We guarantee 99.9% uptime for all hosting services. Our infrastructure is monitored 24/7, and we use redundant systems to ensure your website stays online. In the rare event of downtime, we work quickly to resolve issues.

Yes! We offer free website migration for new customers. Our technical team will transfer your website, databases, and emails from your current host with zero downtime. Contact our support team to get started.

Yes! All hosting plans include one-click WordPress installation through Softaculous in cPanel. You can install WordPress, plugins, and themes in just a few clicks. We also offer managed WordPress hosting with automatic updates and optimization.

No hidden fees! The price you see is what you pay. All our hosting plans include free SSL, daily backups, and 24/7 support at no extra cost. Domain registration prices are clearly listed on our pricing page.

Your hosting and domains will auto-renew before expiration if you have a payment method on file. We send reminder emails 30, 14, and 7 days before renewal. You can also renew manually through your client portal at any time.

Yes, you can cancel at any time through your client portal. Services are prepaid, so you'll retain access until the end of your billing period. Remember our 30-day money-back guarantee for new customers.