Frequently Asked Questions

We offer Shared Hosting (Starter, Business, Enterprise), VPS Hosting, Dedicated Servers, and Managed WordPress hosting — all on NVMe SSD hardware with 99.9% uptime SLA.

Shared and VPS accounts are provisioned instantly after payment confirmation. Dedicated servers typically take 2–4 business hours.

Yes — all hosting plans come with a 30-day money-back guarantee. Contact our support team within 30 days of purchase for a full refund.

Yes. The Pro plan supports 2 websites

Absolutely. All plans include a one-click WordPress installer.

Yes. All shared hosting plans use or proprietary Kinsmen Control Panel and also Centos Web Panel.

Yes, at any time. Upgrades are pro-rated and apply immediately. You never lose data or experience downtime during an upgrade.

Yes — we migrate websites from other hosts for free. Contact our support team to arrange.

Most domains register within 5–15 minutes of payment confirmation. .ng and some country-code TLDs can take up to 24 hours.

WHOIS privacy hides your personal contact details from the public domain lookup database. No, it's priced at $1 on all domains we register.

Yes. Use our domain transfer page, enter your EPP/auth code, and the process completes in 24–72 hours. You get a free +1 year extension on transfer.

We send renewal reminders 60, 30, and 7 days before expiry. After expiry, domains enter a 30-day grace period where you can still renew. After that, they may be deleted.

We support 100+ TLDs including .com, .net, .org, .ng, .com.ng, .io, .app, .tech, .ai, and many more. See our domain pricing page for the full list.

Yes. Nameserver changes can be made instantly from your client area dashboard with changes propagating globally in 0–48 hours.

We accept bank transfers, debit/credit cards (Visa, Mastercard), Google Pay, and cryptocurrencies (BTC, ETH, LTC, USDT).

Yes — all our prices are in Nigerian Naira (₦) and US Dollars ($) with no FX surcharges. What you see is what you pay.

Yes. Invoices are automatically generated and emailed after every successful payment. You can also download them from your client area.

If you have a payment method on file, services auto-renew before expiry. You'll receive an email reminder 14 days before. You can disable auto-renewal at any time.

We'll email you and retry the payment method on file. Services remain active for a 7-day grace period. After that, services are suspended until payment is made.

Hosting plans have a 30-day money-back guarantee. Domains are non-refundable once registered (per ICANN policy). Setup fees are non-refundable.

We support PHP 5.6,7.4, 8.0, 8.1, 8.2,8.3,8.4,and 8.5. You can switch versions instantly from the Control Panel → PHP Manager.

Node.js is supported on all hosting plans powered by our Kinsmen Web Panel NodeJS manager.

SSH access is disabled by default and can be enabled on request per account

MariaDB 10.6 and MongoDB 6,7,and 8 are available on all plans.

Yes, all plans can integrate with Cloudflare or any CDN of your choice.

After creating an email account in Control Panel, use the IMAP/SMTP settings from Control Panel → Email Accounts → Connect Devices. We also have step-by-step guides in our knowledge base.

Visit client.thekinsmen.net and log in with your registered email and password. All services, invoices, and support tickets are managed from there.

Yes. Log into your client area → My Profile → Email Address. A confirmation will be sent to both old and new addresses.

Log into your client area → Security Settings → Two-Factor Authentication. We recommend Google Authenticator or Authy.

Use the "Forgot Password" link on the client area login page. A reset link will be emailed within 2 minutes.

We recommend one account per individual or business. Multiple services can be managed under a single client area account.

To cancel, log into your client area → Services → Request Cancellation. Cancellations are processed at the end of the current billing period.