Terms of Service
UPDATED 4th July, 2025.
Acceptance of Terms
By accessing or using any of our services or purchasing our digital products—collectively offered by The Kinsmen Digital Network Ltd. ("The Kinsmen", "we", "us", or "our")—you agree to these Terms of Service. Please read carefully; if you do not agree, you must discontinue use immediately.
Services
We deliver robust web hosting packages, domain registration, and bespoke digital solutions—web and mobile applications, software tools, online advertising campaigns, branding, and digital products. By using our offerings, you commit to lawful and ethical use in accordance with all applicable laws.
Hosting Policies
To maintain optimal performance and fairness across our platform, the following policies apply to all hosting customers:
- Bandwidth Usage: Each shared hosting plan includes a monthly bandwidth allocation. Exceeding this limit will result in temporary suspension of your account until the next billing cycle when quotas reset. You may also upgrade your plan at any time for higher capacity.
- Resource Limits: Our shared servers balance resources among all clients. If your website consistently exceeds CPU, memory, or I/O thresholds, we will suspend your account to protect overall stability. We will reach out with recommended options—such as upgrading to a VPS or dedicated server plan—to accommodate your growth.
- DNS Abuse: In partnership with our domain registrar affiliates, we monitor for DNS abuse and policy violations. We will collaborate with you to remediate minor issues without service interruption. However, severe or repeated abuse may require temporary suspension to safeguard the network.
- Fraudulent or Malicious Activities: Our services are provided for legitimate, lawful use only. If we receive validated evidence of fraudulent behavior or misuse, we reserve the right to suspend or permanently terminate your account immediately, without refund, to prevent further harm.
Digital Products
Our digital products—web and mobile applications, software tools, e-books, PHP scripts, and more—are meticulously developed by our in-house team. We do not resell or distribute any third-party software or components.
These products are designed for educational, business, and productivity purposes. You alone are responsible for ensuring that your use complies with all laws and ethical standards. We disclaim liability for any misuse or unauthorized activities arising from product deployment.
As part of our commitment to innovation, product features and licensing terms may evolve without prior notice. Continued use of any product constitutes acceptance of these updates and all accompanying documentation.
User Responsibilities
- Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access.
- Use our services and products only for legal, authorized, and ethical activities.
- Ensure your content and applications comply with applicable regulations and do not infringe on third-party rights.
- Regularly back up your data; we are not responsible for any data loss under any circumstances.
Payment and Billing
- Fees are clearly outlined on our website and are due according to the selected billing cycle.
- Late or missed payments may result in suspension or permanent termination of your services without further notice.
- All payments, once processed, are non-refundable except where explicitly stated in our Refund Policy.
Cancellation & Refund Policy
We aim to keep our refund processes straightforward. Cancellations must be submitted through the Client Area to be valid.
Web Apps and Scripts
Non-refundable. Licenses are domain-specific and have limited transferability.
Standard Refund Terms:
| Period | Refund Policy |
|---|---|
| 1–30 Days | Eligible for refund on Shared, VPS, and Reseller Hosting (exclusions apply). |
| 31+ Days | No refunds available. |
Restrictions:
- No refunds for Dedicated Servers, high-tier VDS, administrative fees, or domains.
- Valid only for the first purchase on a new billing account.
- Cryptocurrency transactions are final due to market volatility.
Chargebacks & Disputes
If you dispute a charge, contact us first. Unauthorized chargebacks will result in immediate service suspension and potential account termination.
Intellectual Property
All content, code, and materials provided by The Kinsmen Digital Network Ltd. are protected by copyright and other IP laws. Unauthorized use is strictly prohibited.
Termination of Services
We reserve the right to suspend or terminate services at any time, without notice, for violations of these Terms or to protect our network integrity.
Limitation of Liability
Under no circumstances shall we be liable for any direct, indirect, incidental, or consequential damages arising from your use of our services and products.
Changes to Terms
We may update these Terms of Service at any time. Updates take effect when posted to our website. Continued use constitutes acceptance.
Contact Us
Questions or concerns? Reach out to our support team at [email protected].
Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria.